At first the airline sent the wrong boy to the worried mother.
The mother of a 5-year-old boy who JetBlue accidentally flew to Boston instead of New York City from the Dominican Republic is demanding answers.
Andy Martinez, 5, was reunited with his mother once he was located in Boston after being placed on the wrong flight.
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The child was flying solo from Dominican Republic and was supposed to meet his mother, Maribel, inside JFK Airport in New York. Instead, he was placed on a flight to Boston. His panicked mother waited at the terminal in New York for hours demanding answers after she believed he was kidnapped.
Andy's mother flew back a week earlier while he stayed with family. Maribel paid an extra $100 for him to fly by himself to JFK under the supervision of a JetBlue flight attendant. Instead, he and another boy somehow switched places, both ending up in the wrong cities.
At first, the airline told the grief-stricken mother they found the boy after a 3-hour wait. When they presented a boy to her, she said "that is not my child," according to reports.
Once it was discovered he was in Boston, they were eventually reunited.
Speaking at a press conference Friday morning, the 38-year-old mother, her lawyer Sanford Rubenstein and an interpreter expressed their outrage.
“Any parent can understand the terrifying fear a mother goes through knowing that her child is missing,” Rubenstein said. “This never should have happened and the JetBlue employees should be ashamed of themselves.”
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He added: “It's a mother's worst nightmare that their 5-year-old child is missing."
Rubenstein also added that they have written a letter to the FAA requesting a full independent investigation as to how it could have happened.
JetBlue is promising a review of the incident. The airline refunded the family's flights and while it gave them a $2,100 voucher toward future JetBlue flights, the mother doubts she will ever use that offer.
"We are also reviewing the incident with our leadership and Santiago airport team to prevent similar situations from occurring in the future," JetBlue said in a statement.
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