The airline claims there's another side to the story.
A couple and their three children were booted from a JetBlue flight after they say their 1-year-old daughter kicked the seat of another passenger.
Mandy Ifrah, of Brooklyn, N.Y., told Inside Edition that her family was left stranded at Fort Lauderdale-Hollywood International Airport in Florida with nowhere to go, no luggage and no baby supplies.
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"What they did to us was just — no family should ever go through that," she said.
Ifrah, her husband and their three daughters were traveling home from a wedding when they boarded the JetBlue flight from Fort Lauderdale to New York on July 2.
She says her youngest daughter, Eden, was getting fussy just before takeoff and was kicking the seat in front of her. Ifrah said she apologized to the passenger, who simply changed seats.
"Everything was done and over with," she said. "No argument, no violence. Nothing like that whatsoever."
But then a JetBlue supervisor stepped in. Cell phone video shows him telling the family to leave the plane.
"What I need you guys to do is come with me outside the plane," he says in the footage.
But Ifrah said she couldn't understand why.
"I had no idea," she said. "I kept asking him on the flight. I kept asking him, 'Can you please give me a reason? What's the reason?'"
The man is heard telling her, "If you come out with me, we can discuss it."
But Ifrah says she's not leaving the plane. "I have three kids," she tells him in the video.
"At first I was resistant because... I didn't hear a reason as to why I was being kicked off the flight," she told Inside Edition.
JetBlue then asked everyone on the plane to exit. Once off the plane, the employee told her they were removed because "you did not cooperate with me."
Police officers responding to the dispute shut down the confrontation. An officer told the family the airline would not allow them to fly.
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"The luggage stayed on the flight," Ifrah told Inside Edition. "I had no baby clothes, no diapers, nothing with me."
But JetBlue told Inside Edition in a statement that there's another side to the story, and the children had nothing to do with the family being asked to leave the plane.
"After a verbal altercation that included physical threats and profanities against a nearby customer, the aircraft door was reopened and our airport's team politely asked the customers to step off to discuss the situation," the statement said.
"The customers refused repeated requests and our crewmembers deplaned the entire aircraft. Law enforcement escorted them out of the gate area and we provided a refund."
The company added: "The customers were not removed due to the actions of their children."
Ifrah said that all she wants from the airline is an apology.
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