People who lose their Amazon account also lose their Kindle, music, access to movies and anything else having to do with the e-commerce giant.
Amazon may have an estimated 310 million active customers, but the online shopping site has reportedly banned certain customers, who allegedly "return too many items."
Two people from different parts of the country told Inside Edition they were both blacklisted by the e-commerce giant.
They said they were shocked and upset and said they got an email saying Amazon closed their accounts.
Amazon said that these customers had "consistently returned a large number of orders."
However, Jamie, who did not want her last name revealed, disagrees.
"We had returned about 4-5 items within about six months," the Georgia woman told Inside Edition.
The last item Jamie returned was a $43.99 retractable laptop desk because she said it was missing parts.
Another customer, Nathan, who lives in Illinois, told Inside Edition he returned 43 items over the course of five years and the final purchase was a small part to fix his faucet, which cost $10.99.
"I kept ordering the part and trying it and it didn't fit, so I just sent it back, ordered another one [that] didn't fit, sent it back and ordered another one and I must've done that maybe four or five times," he said.
So how many returns are too many? Amazon won't give an exact number.
“People are up in arms about this," Online shopping expert Michelle Madhok told Inside Edition.
"If people lose their Amazon account, they don't just lose shopping on Amazon, they lose their Kindle, their music, their access to movies. They lose everything to do with Amazon and that can be a huge hit," she said.
Desperate to get back on Amazon, Nathan sent a dozen emails to CEO Jeff Bezos begging to have his account reinstated.
"I promised to never return something again if you'll turn on our account," he said.
Soon after, he says he got a call from Amazon saying they would re-establish his account.
While he may be back online, many customers, like Jamie, aren't so lucky.
"We just wish we could use our account again,” Jamie said.
"We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time," Amazon told Inside Edition in a statement. "We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers.
"If a customer believes we've made an error, we encourage them to contact us directly so we can review their account and take appropriate action."
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